Fare Information
+ Taxi User Charter of Rights

How your fare is calculated

How your fare is calculated
Start+ First 12km+ Then
Hiring charge
$4.10$2.26 per km

6am – 10pm Monday to Saturday (Rate 1)

or

$3.13 per km

6am – 10pm Monday to Saturday (Rate 2)

or

Maxi-Cab

If you request a maxi-cab and are not using a wheelchair, or there are 5 or more people in your group, 50% will be automatically added to the fare.

$2.71 per km

10pm – 6am Monday to Saturday, all day Sundays and public holidays (Rate 3)

or

$3.75 per km

10pm – 6am Monday to Saturday, all day Sundays and public holidays (Rate 4)

or

A Passenger Service Levy of $1.0 (inc. GST) may be payable by the passenger from 1 February 2018.96.0c per minute

Waiting or travelling under 26km/h

96.0c per minute

Waiting or travelling under 26km/h

Fares include GST. Effective 1 Nov 2017.

View the “How your fare is calculated” PDF

Taxi User Charter of Rights

Your rightsYour responsibilitiesCustomer Feedback

As a taxi user you have the right to:

  • Decide on the route
  • Refuse multiple hiring
  • Have the radio on or off
  • Have the air conditioning on or off
  • See the driver’s photo identity card

Your driver should:

  • Be courteous and helpful
  • Know and obey all the traffic laws
  • Be neat, clean and tidy
  • Be wearing a uniform

Your taxi should be:

  • Smoke free
  • Clean and tidy
  • Well maintained

As a taxi user you must:

  • Pay the correct fare, including any tolls and booking fees
  • Not eat, drink or smoke in the taxi
  • Not swear or act in an offensive way
  • Wear a seatbelt, and ensure any under your control who is under 16 years old is wearing a seat belt or other restraint which is properly adjusted and securely fastened.
  • Please let the driver know if you need change from $50 or more.
  • The driver can refuse to take you if you are drunk, on illegal drugs or unable to pay the estimated fare.
  • If you make a mess or damage the taxi, the driver can charge you up to $120 for the cost of cleaning up or costs applicable to damages caused.

For all compliments or complaints contact Coffs Harbour Taxis on (02) 6658 6522.

You will require the taxi number, time and date of the journey.

Assistance Animals

Under the provisions of Regulation 64 (1) of the Point to Point Transport Regulation (2017) a taxi driver is not allowed to refuse to carry any assistance animal including guide dogs. Severe penalties apply.

View the “Taxi User Charter of Rights” PDF

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